JOB TITLE: Support Specialist
LOCATION: Santa Monica
Since 2004, Cast It Systems has been the leading provider of online casting solutions for the industry’s major film and television studios. And now with Cast It Talent, the talent rep and actor services web system and FileTrack, Cast It’s secure file and document management system, Cast It is one of the fastest growing entertainment-technology providers in Silicon Beach.
Are you the casting professional in the office that people always come to and ask “Hey, how do you…?” Do you have great people skills? Well if so, Cast It needs you!
Cast It is hiring a Los Angeles based Support Specialist!
We are looking for a passionate, proactive, responsive and outgoing customer support specialist with at least 2 years of casting experience to join our support department. The support specialist will work closely with various team members from all departments to answer questions from our customers, to help resolve technical problems, and to provide the superior customer service that Cast It is known for.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO
- Become proficient to provide Level 1 support for Cast It, Cast It Talent, and FileTrack support
- Answer phone calls, emails, and social media questions from our customers
- Train new casting professionals
- Deliver/pick up cameras and computers in the Los Angeles area
This is a full time position. Please email firstname.lastname@example.org for more information!